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Customer Testimonials

We have many satisfied customers from all over the globe who are so delighted with their wheels they often take time out to write to us and post feedback and reviews on our Facebook page. Here are just a few examples . . .

"Just quick email to say well happy with wheels mate, thank you and will be using you guys again".

Adrian - South Wales

"The wheels are great, they’ve been out most weeks since receiving them! The whole order process through to delivery went exactly as you described – if only all companies followed your service model!"

"I’ve recommended you to several mates, and I will certainly order wheels from you in future."

Simon - Bristol

"Managed to get the wheels on my gravel bike and all running well, what a difference from the original ones. The best upgrade I have done."

"Thank you so much for your help and advice, the service you provided was excellent. Another very satisfied customer!"

Brian - Scotland

Craig from Sweden recently contacted us for some new wheels. He has a set from us about 2 years ago and commented.

"The last set of wheels you built for me have seen some pretty hard riding including epic days in Are Bike Park which is about as rocky and steep as it gets over here in Sweden and I haven’t even had to tighten the spokes, let alone true them. I don’t know your secret but you are the 3rd wheel builder I have tried and the quality you put out is in a different league! I won’t be looking anywhere else, that is for sure".

All we can say is thanks Craig!

We recently built Colin from Suffolk a lovely eBike wheelset on DT Swiss Hybrid hubs and rims. After his initial 'shakedown' he emailed us to say . . .

"Got them out on the trails today, they are incredible. So smooth and quiet cant believe how much they changed the feel of the bike."

After Chris from Sussex received his new hand build wheels, he wrote to us and said

“I just wanted to say that my wheels arrived Thursday, thank you. They are even better than I hoped. I will definitely recommend you to my riding buddies”.


"Very pleased with the wheels, a definite noticeable difference on my last ride. It might have been the go faster orange bling  that made the difference 😁".

Stephen - Worthing, West Sussex 

After Angela from Cumbria recieved her new road disc wheels and put them through their paces she was so please she took the time to contact us to say.

"Well what can I say, as soon as I set off I could tell the difference, it made the ride seem effortless and my average mph is up on the route I normally do.

Thank you so much... only downside is I now want to upgrade my bike to match the quality of its new wheels! I can not thank you enough for the advice and service you have given me".

Being an on line business we do not often get the opportunity to meet customers face to face. However as we were visiting family over the Christmas period I took the opportunity to pop in to see Phil and fit his new wheels to his bike. Shortly afterwards he sent us these kind words.

“You went out of your way today (02.01.2020) and fitted my Stan's Grail disc wheels with DT Swiss 350 hubs at my home address to my new Specialized Sirrus X Comp disc bike. I spent 30 minutes after you left, admiring the "stealth look" of my new wheels. The build quality and workmanship was simply stunning. On my first ride the turn in was crisper with improved handling and acceleration too. Paul you are a great guy who delivered a quality product with a first class customer service. 10 out of 10

I strongly recommend that you use Paul at PT Cycles to hand build your wheels. Thanks Paul. Phil - Durham City".

I would like to say how happy I am with the wheels I bought from you. To be quite honest I’ve found them to be a revelation. Tubeless is absolutely brilliant and they’ve really transformed the ride on my bike.

John - Carlisle

I just wanted to drop you an email to say a massive Thank You for the wonderful wheels you built for me.

They really are brilliant, I can’t believe how smooth they are. They just keep rolling

Having now built the bike up myself and ridden a fair few miles already, I wanted to take the opportunity to say a big Thank You and send a photo of the finished bike.

Tom - Southampton

Used the front wheel last Sat for a 10TT in very cold and blustery conditions. The ENVE SES 7.8 was faultless as expected, not once blown off my line.

David - Scottish Borders

I’ve just picked up my wheels!!!

Wow they are stunning!!  I have ‘offered’ them up to the Jones just to see how everything fits and…perfect.  Going to spend the afternoon finishing the build and then hopefully will get to ride a little this evening out the front of the house and a whole lot more tomorrow during the day.  I’ve got a bit of work to do on my riding position but it’s not a million miles out.

Anyway really, really pleased with the choices we made for these wheels.  And they looked beautifully made :-)  So initial impressions….awesome!

Luc - France

Being tall at 6'4 and a little over 100kg I have been getting through more than my fair share of spokes and bent wheels. Looking for something stronger led me to PT Cycles. Paul was very helpful and although I had a good idea what I was after he made some great suggestions. I've only had one day riding on my home trails (lucky to be in the Swiss Alps) but so far they have been great riding trails where before I would be sure to break something. Thanks Paul !

Brian - Switzerland

I had a set of stock wheels fail on me one week before a Whistler trip. PT Cycles stepped up and sorted me a set of Hope Pro 4 hubs laced to Stan’s Flow MK3 rims at short notice. I put over 7000m of vertical decent through these wheels every day for 2 weeks (7x the height of Everest!!) without so much as loose spoke - a testament to the craftsmanship of the build. Should I ever need any further wheels builds I will only ever return to PT Cycles. A joy to deal with. Professional and reliable.

Rob - Wiltshire

The wheels arrived safely thanks. As I said I was in Wales at BPW and they felt incredible. I changed the front tyre to a Magic Mary and it felt that i was planted the whole time going around berms and drops. (still getting the hang of jumps) I push my boundaries every time I go there and the wheel and tyre combo really gave me a lot more confidence. Good weather conditions too.

Rick - Bristol

"Just back from a week in Gran Canaria and couldn't be happier with my new Pacenti Forza/Hope RS4/CX ray wheelset - an upgrade to the stock wheels on my Cannondale Synapse Ultegra. Whether they are faster or not it's difficult to say but they certainly FEEL faster. I'm a heavier guy (88kg) and it seems that I've gone from wheels that continually creak under stress to a piece of precision engineering that's somehow rounder, smoother and stiffer (silent!). I'm loving riding a quiet bike and the wheels look great too. The service/assistance from Paul, both pre and post sale, was outstanding - I will be back!"

Mike - St Albans

We recently completed a build for Nathan, a longstanding customer from near Oxford, who upon returning from a trip to the Alps contacted us to say.

"Just to let you know I used the new wheels in anger 2 weeks ago on the Alps Epic stage race. 6 mega mental days doing the most amazing Alpine trails. It was utterly bonkers.

The wheels were everything I needed; light, super strong and fast accelerating.... THANK YOU".

Received my Pacenti rims built on DT Swiss 350 hubs with Sapim CX Ray spokes today. The weather here in Cornwall is atrocious but that did not deter me from fitting them to my Cannondale synapse and riding over 60k on a typical hilly Cornish loop. I was chuffed at how stiff they are and picked up some nice PR's on Strava that I haven't got near for several yrs so testament in the quality of this wheelset.

They have been so patient with me going through the process for the first time and I cannot fault their customer service and the build quality of my new wheels. I have purchased factory wheels up to buying these and will ride handbuilts from now on.

Thank you,

Andy, Cornwall

After giving his new wheelset a thorough shakedown Frantisek from near Paris posted on his Facebook page "I was looking to get a custom built wheelset with a dynamo hub for a new touring bike I was building. I ran into PT Cycles while randomly Googling. Turned out they did not have what I wanted on their list; still I reached out to them and they replied very quickly and helped a lot".

Not only could they get me my hub but they also had great advice for the rim and great communication all along. I received my wheels very quickly, at a very good price. The wheels seem very well built and the rim tape has been put on very thoroughly which made mounting tubeless Schwalbe tyres very easy.

The dynamo hub in front creates electricity and the Hope hub has its typical Hope-freewheel-sound that makes it so cool. Been riding my newly built commuter/tourer for a few days now and couldn't be happier (not only the wheels admittedly, the overall bike is really cool).

So great job from PT Cycles!

"Just to say thank you very much for an excellent job and excellent customer service, a great personal approach, delivering a quality product, I'd be very happy to recommend you".

Derek - Chester-le-Street

Following the inaugural ride on his new road wheels (DT350/Pacenti SL23), Paul from the South West emailed us and said . . .

"Just been for the first spin on the new wheels. Wow! Did about 25 miles across West Devon with 2000 feet of climbing, gradients up to 20%. It felt like I was on a new bike! The wheels are really responsive on the hills but with the extra width and a bit less pressure there is some give on poor road surfaces. Going downhill it was wet and muddy but I felt really secure with lots of control from the really good braking surfaces. All in all a happy customer".

Our sponsored athlete, Matt Thomas recently Tweeted " makes such good wheels you actually think you can fly!!! ;-)

You can follow Matt on twitter @MattThomas8624

After putting his new wheels through their paces, Lee from South Wales wrote to us and said "I've finally completed my custom build and I really can't thank you guys at PT Cycles enough for the wheels that you built for me, absolutely fantastic job and I think they make the bike. Once again a big thank you to you guys at PT for the great job you've done. I've recommended you guys to a few people I know and they will use you after seeing the quality of my wheels. Thanks for a great job"

When Stormy from Birmingham was looking for a pair of wheels for his Lands End to John o' Groats ride he contacted us. After 3 months of putting them through their paces he posted on our Facebook page.

"Commissioned some touring wheels from PT Cycles a few months ago. I've been consistently pleased & impressed with the build quality - these wheels have endured high loads, potholes, and everything the road can throw at them and are still spinning true and strong. Worth every penny and would recommend at the drop of a hat!"

"Having previously purchased a rear wheel from PT Cycles, which has remained straight and true despite taking regular beatings, I knew I could trust them to build me a set of carbon rimmed wheels for my Scott Genius. They didn't disappoint. My new wheels look amazing, are well built and ride beautifully - they make the bike feel very agile and lively. The service I received from PT Cycles was excellent and they managed to get hold of the DT Swiss rims very quickly considering they had only just been released."

Gareth - Leeds

“I've had road bike and mountain bike wheels from PT Cycles and I'm very happy with both. For the road wheels they guided me through the best option for a stiff lightweight set using tubeless technology and first time out I set a PB on my local hill climb! For the mountain bike wheels they are still great after c1000 miles. So combining the build quality with great service I've no doubt I'll be using PT Cycles expertise long into the future”

Trevor – Nr Stratford-Upon-Avon

“I started looking for a custom wheel builder online and PT Cycles responded immediately to my enquiry. They made the potentially complex and confusing process of spec’ing out the wheels very easy indeed, and even collected my bike and returned it with new wheels built and fitted. As a 140kg rider I needed a strong wheel spec and they recommended 36-spoke DT Swiss rims with double butted Sapim spokes. We then added Royce hubs, which are glorious to ride. Fantastic wheels delivered in a completely hassle-free way.”

Adam, Milton Keynes 

"The first thing that struck me about PT Cycles was their superb customer service. Every e-mail I sent and every question that I asked was answered very quickly. Their website is brilliant. Full of information and pictures that other websites don't seem to keen on providing. This allows you to make an informed decision on every single part of your wheel build but, if you do have questions or things you're not sure about, their very well informed staff are great to deal with. The build and delivery of my wheels took just over 1 week which included a weekend. Superb turnaround. The wheels themselves are amazing. Extremely well packed and they run as straight as an arrow and smooth as silk. I can't recommend these guys enough and PT Cycles are now my wheel builders of choice. Excellent job guys, well done"

Jay, Nr Rugeley

“I do all sorts of cycling, but for heading off to places like Tasmania, the brief for my touring bike is '100 miles from the nearest bike shop'. I've always had hand-built wheels, and when my trusted expert retired a few years ago it left a bit of a gap. So I was delighted to find PT Cycles.  Not only am I very happy with the new touring wheels they built for me, their door-to-door service is brilliant, bringing them round personally and ensuring they are set up ok. I also really appreciated their willingness to go outside the options listed on their website to build me exactly what I wanted”.

Shirley - Near Stratford-Upon-Avon

"I'm a good 400+ hundred miles into the Pacenti wheels now and loving them. They roll smoother than any wheel I've had before, absolutely perfect for the gruelling long training miles through the Oxfordshire and Buckinghamshire Chiltern hills that I cover each week.
I'm already trying to think of an excuse to get another pair :-)
And not forgetting your customer service is second to none. Thank you"

Nathan, Oxfordshire

"Just fitted and tested my new wheel build. Excellent. Great service from start to finish. Good price too. Thoroughly recommended."

Nick, West Midlands

"Great service, helped me out of a tight spot at really short notice! Provided some great advice on build spec and the wheels are simply awesome!!! Will definitely be back when I need new/different wheels".

Lee, Peterborough

After putting his new 'gravel' wheelset through its paces, John from the HANGAR111 Team has posted this review. We think it's fair to say he likes them!